Each piece of our jewelry is handmade at the time of your order, and therefore we do not accept returns. We want you to love your custom created Jené DeSpain jewelry, so please contact us prior to placing an order if we can help with any specific details in the creation of your piece. In the unlikely event that your order arrives damaged, an exchange can be made within 7 days of receiving your order. Send us an email (firstname.lastname@example.org) to share with us your concerns about the items you received and to initiate an exchange. Items need to be sent back unworn and in the original condition you received them. In the case of an exchange, please note you need to add tracking and insurance to the package you ship your exchange items back to us. We are not responsible for any lost or damaged packages sent to us for an exchange. Should you have any other issues with an order, please don't hesitate to contact us, and we will do our very best to take care of you.